Frequently Asked Questions

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Production Information

THREE MAJOR WOOD TYPES – MAPLE, ASH, AND BIRCH

Why does my bat have a mark on the handle and what is the Ink Dot Test?

WHAT IS THE DIFFERENCE BETWEEN A STOCK BAT AND A CUSTOM PRO BAT?

WHAT IS A PROFESSIONAL MODEL?

CHOOSING THE RIGHT WOOD BAT

CUSTOMIZING MY WOOD BAT

Warranty & Returns

Warranty Information

How To Return A Defective Bat

Order Processing & Shipping

ORDER PROCESSING: STANDARD PROCESSING VS. EXPEDITED PROCESSING

TURNAROUND TIME: MANUFACTURING PLUS SHIPPING

WHY DOES IT TAKE 3 TO 6 WEEKS TO GET MY CUSTOM BAT?